When choosing an eCommerce platform to launch your store on, there are many things you have to keep in mind. Price, features, and functionality are at the forefront of the user’s mind. However, support is also a concern for many customers. If you wish to create your online store on Shopify, then you may want to discover what Shopify customer support is available to you.
Will you be able to speak to someone if your checkout function stops working? What happens if you keep getting DNS errors in your store? These problems could be harmful to your business. Therefore, we have broken down the types of Shopify customer service and how efficient they are in solving any of your eCommerce problems.
Below are 11 Shopify support resources for new eCommerce store owners:-
1) Shopify Email Support
Do not have time for a chat? Or want to express an issue that cannot be summarized in a small chat box? You can also do it the “old school” way and send a good old fashion email. The Shopify support representatives are very quick at answering any queries, and you can expect a response within hours of sending an email.
2) Shopify Live Chat Support
The live chat option is extremely convenient. You can type in your question into a simple box, and this will connect you with a Shopify support staff. From our experience, the service is simple, quick and effectual. Before logging on they ask for your Shopify domain – this will save your time as the representative can quickly see the store that you are worried about. Many issues are solved on the chat. If not a Shopify support representative will email you following up your query.
3) Shopify Phone Support
Shopify has a telephone support system with dedicated international phone numbers set up for a user’s handiness. The telephone support is open 24/7 for customers of all subscription types. Our familiarity of the Shopify telephone support has been extremely positive. There seems to be plenty of lines accessible with little holding. When connected, the customer gets put in touch with a real Shopify expert who knows their stuff! You can also request a call back if you would prefer more close Shopify support.
- Australia: 03-8400-4750
- India: 000-800-100-5786
- Indonesia: 007-803-651-0008
- Malaysia: 1800-80-6678
- New Zealand: 07-788-6026
- North America: 1-888-746-7439
- Singapore: 800-181-1121
- United Kingdom: 0800-808-5233
4) Official Shopify Forum
The Shopify Forum is full of friendly users, Shopify experts, and Shopify support staff that all discuss the platform together. You may want to make use of the forum for answers to a question you know been asked before. The forum is resplendent with knowledge about updates, applications, design. If you cannot find an answer, then you can always start a new thread.
5) Shopify Manual
If you want to learn more about how Shopify works then, your go-to guide should be the Shopify Manual. This guide has been painstakingly crafted by the staff to cover nearly EVERYTHING you need to know about Shopify. From how to use your Shopify dashboard to tutorials on customization of the store: this guide covers every level of expertise. If you are willing to put the time in, this guide could become priceless to your business.
6) Shopify eCommerce University
The Shopify eCommerce University paves the stepping stones to your businesses success. The eCommerce university is a set of useful guides that cover everything that you need to know about your online store. This may sound similar to the Shopify Manual – however, the eCommerce university teaches you more techniques to use away from the Shopify service. Examples of this comprise, how to find a reputable drop shipping service for your company or creating a successful pop-up shop in your city; how to make use of your social media to get sales.
7) Shopify Documents on themes & APIs
Shopify offers in-depth documentation on templating language, Liquid, as well as app development APIs. Covering these two topics in depth, they provide diagrams, illustrations, and variable references so you can code efficiently and resourcefully without the guesswork.
8) Shopify Experts Directory
For those looking to be paired with a Shopify professional with advanced proficiency, you should search through the database for the perfect professional to meet your requirements. Whether you are looking for help with design, development, or marketing, you can be sure that there is a Shopify professional with the skillset and experience to go beyond your expectations. Be prepared to pay a competitive rate for their services; you can expect to be charged $80+ an hour or a flat rate of over $500 per project.
9) Shopify YouTube Channel
If hiring a specialist is not your thing, and you are more comfortable teaching Shopify to yourself, then check out the Shopify YouTube channel for outstanding video tutorials. Proposed for DIY types that want to manage the numerous aspects of their online stores themselves, these videos cover an extensive series of topics that will let you get your store up and running in no time.
10) Shopify Theme & App Companies
The great additional resource is developers of Shopify apps and themes since you will commonly receive lifespan support for your purchase. Similarly, there is great documentation for basic as well as advanced usage of purchased themes, and a high-standard of manageability is upheld. Suggested sources for Shopify themes comprise cleanthemes.co.uk, pixelunion.net, and outofthesandbox.com. For Shopify apps, check out Boldapps.com and Shoppad.com.
11) Gowebbaby Shopify Forum
For great Shopify support forums frequented by thousands of eCommerce entrepreneurs, check the new private support forum hosted by Gowebbaby. The highlighting of the forums is on important topics including business growth, strategy, marketing, and assisting eCommerce store owners through their first year of business, and the experience of their members will come in handy. Topics covered can be advantageous to new store owners, but the level of discussion is geared toward store already generating sales.
Any other pros of Shopify support?
Shopify has recently introduced a system where users can rate their customer support live. This means you can have your say immediately if you are not mesmerized with the level of service that you have received. An awfully handy tool to have and makes customer’s feel like their opinion is extremely valued indeed.
As you can see, Shopify has an enormous amount of customer support accessible to its customers. Whether you want to talk to an expert on the phone, via email or live chat: you can find someone 24/7 that means your business is never on its own. Not only do Shopify supply a vast amount of customer support for the platform, but they also provide more – Shopify provides all the foundations to help your business flourish. If you are looking for an eCommerce platform with an exceptionally all-inclusive source of information, we could not recommend it more.