Customer Assistance Module of GoKickSales features employee support, sales automation, marketing automation, customer support, mobile CRM, CRM portal and more. It offers complete assistance for help desk. You can enhance your support staff productivity, heighten customer satisfaction and diminish support expenses with GoKickSales. in addition, manage employee IT assets, non IT assets and support inquiries with GoKickSales. It works like an employee helpdesk solution and assists you in addressing and managing IT & non IT assets.
This module aids you in managing customer support cases or tasks from submission to resolution. You also get the freedom to configure the workflow which is supportive to match support procedure. You can keep track of progress of every task or case to know where they stand and make sure that no case can slip through the cracks. Customers will receive automatic notification when their case is solved or closed. You will receive built-in reports that assist you in measuring efficiency. Customer support can greatly enhance your productivity with few steps, less data and effective scrolling and navigation system.
Case represents a problem or customer issue such as customer’s feedback, problem, or questions which need to be solved at your end to ensure best possible customer service.